Legal Notice
Statutory disclosures under Japan's Travel Agency Act (旅行業法)
(a) Company Disclosure (事業者情報)
Authorized Sub-Agent (受託旅行業者)
Anchor Infinite Co., Ltd. (アンカー・インフィニット株式会社)
Japan Tourism Agency Registered Travel Agency, Type 3, No. 7935
(観光庁長官登録旅行業 第三種 第7935号)
2-2-1 Kyobashi, Chuo-ku, Tokyo
Enquiries: info@anchor-infinite.com, or the contact form on this site.
We reply on Japanese business days, 10:00–17:00 JST (UTC+9).
Principal Organizer (募集型企画旅行業者)
NYK Cruises Co., Ltd. (郵船クルーズ株式会社)
Japan Tourism Agency Registered Travel Agency, No. 892
(観光庁長官登録旅行業 第892号)
(b) Nature of Our Service (取扱業務の説明)
- ●All cruise products on this site are package tours (募集型企画旅行) organized and operated by NYK Cruises Co., Ltd.
- ●Anchor Infinite Co., Ltd. acts as authorized sub-agent, executing bookings, receiving payment, and handling documentation on behalf of NYK Cruises.
- ●The travel contract is concluded between the traveler and NYK Cruises Co., Ltd., with Anchor Infinite acting as their authorized representative.
(c) Pre-Contract Transaction Conditions (取引条件 / 旅行業法第12条の4)
Travel product type
Organized package tour (募集型企画旅行)
Organizer
NYK Cruises Co., Ltd.
Minimum number of participants (最少催行人員)
200 guests per course — for most cruises, that is the cruise itself, but NYK Cruises sometimes divides one sailing into separate courses. A course that does not reach it may not operate. You would be told more than 13 days before departure.
Tour conductor (添乗員)
No tour conductor accompanies these cruises. The ship's staff look after guests on board.
Cancellation fee policy
Refer to NYK Cruises Terms & Conditions. Fees apply and vary by timing relative to departure date.
Payment
Full payment required at time of booking confirmation as directed by NYK Cruises.
Itinerary changes
NYK Cruises reserves the right to modify itineraries due to weather, port conditions, or operational reasons. Compensation follows NYK Cruises' standard terms.
Traveler's responsibilities
Passport, visa, and vaccination requirements are the sole responsibility of the traveler. Any assistance provided by Anchor Infinite in this regard falls outside the scope of the delegation agreement with NYK Cruises.
Conditions and fares as at (旅行条件・旅行代金の基準日)
1 April 2026.
(d) Complaint Handling (苦情処理)
For booking and inquiry matters
Contact Anchor Infinite Co., Ltd. in the first instance.
We will respond within 2 business days.
For complaints related to the cruise itself
(onboard service, itinerary changes, accidents, compensation)
For complaints related to the cruise itself, please contact NYK Cruises Co., Ltd. directly via their official inquiry form:
NYK Cruises Co., Ltd. — Contact Form
Note: The inquiry form is in Japanese. Your browser's translation feature (e.g. Google Translate) can be used to complete the form in your language.
お問い合わせフォームは日本語のみとなっております。ブラウザの翻訳機能をご活用ください。
Under our delegation agreement, NYK Cruises Co., Ltd. bears primary responsibility for resolving complaints and claims arising from the cruise itself. Anchor Infinite Co., Ltd. will cooperate with NYK Cruises in the resolution process where required.
クルーズ内容に関する苦情（船内サービス、旅程変更、事故、補償等）については、募集型企画旅行業者である郵船クルーズ株式会社が責任を持って対応いたします。アンカー・インフィニット株式会社は解決に向けて郵船クルーズに協力いたします。